Privacy Policy

Last Updated: November 4, 2025

Ray of Hope Psychiatric Care ("Ray of Hope," "Asha Ra Kirana," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Commitment to Patient Confidentiality

As a mental healthcare provider, we are bound by a strict ethical and legal duty of confidentiality. We adhere to the provisions of the **Mental Healthcare Act, 2017**, and the **Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (SPDI Rules)**.

All information shared by you during consultations is held in the strictest confidence.

2. Information We Collect

We may collect the following types of information:

  • Personal Information (PI): Your name, email address, phone number, residential address, and other contact details you provide when booking an appointment or using our contact forms.
  • Sensitive Personal Data or Information (SPDI): This includes your medical history, mental health history, symptoms, diagnoses, consultation notes, and any other health-related information you provide to our medical professionals (Dr Asish Asutosh Choudhury) during your care.
  • Non-Personal Information: We may collect technical information about your visit to our website, such as your IP address, browser type, and pages visited, to improve our website's functionality.

3. How We Use Your Information

Your information is used for the following purposes:

  • To provide you with psychiatric consultation, diagnosis, and treatment.
  • To schedule and manage your appointments.
  • To communicate with you regarding your care, appointments, or inquiries.
  • To maintain accurate and legally compliant medical records.
  • To process payments for services rendered (if applicable).
  • To comply with legal and regulatory requirements.

4. Disclosure of Information

We do not disclose your SPDI (health information) to any third party without your **explicit, written consent**, except in the following limited and legally mandated circumstances:

  • If required by a court order or other legal process.
  • If there is a clear and imminent risk of harm to yourself or others.
  • To another healthcare professional for the purpose of your treatment, but only with your consent.

We will never sell, rent, or trade your personal or sensitive health information for marketing purposes.

5. Data Security

We implement robust technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes secure storage of medical records, access controls, and other practices in line with the SPDI Rules.

6. Your Rights as a Patient

In accordance with the Mental Healthcare Act, 2017, you have the right to:

  • Access your medical records.
  • Request correction of any inaccurate or incomplete information in your records.
  • Refuse treatment or withdraw consent (subject to legal provisions).
  • Know the details of your treatment plan.

7. Cookies

Our website may use "cookies" (small text files) to enhance user experience. These are typically used to remember your preferences or analyze site traffic. You can set your web browser to refuse cookies, but this may affect the functionality of the site.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Grievance Officer and Contact Information

In compliance with the SPDI Rules, we have appointed a Grievance Officer to address any concerns or complaints regarding your privacy. For any questions, concerns, or grievances, please contact:

Dr Asish Asutosh Choudhury
(Grievance Officer)
Ray of Hope Psychiatric Care (Asha Ra Kirana)
FIRST FLOOR, PLOT NO.3066/4357, Tower C
SANKARPUR, PATRAPADA, Shreekhetra Greenwood
Khandagiri, Bhubaneswar, Khordha, Odisha, 751019
Email: rayofhopepsychiatry@gmail.com